Frequently asked questions
Search the live knowledge base below. Prefer the full guides? Visit the Help Center.
What is included in Signed Grimoire Edition Game + EVERYTHING?
- The Grimoire Edition with 5 Signatures
- All Stretch Goals including Stolas Character Standee!
- Exclusive Youtooz "Bloody Millie" Collectible Figure
- Flashback Acrylic Character Standees
- Sketchy Acrylic Character Standees
- Blood Thirsty Card Sleeves (pack of 150)
Including all game upgrades:
- IMP Team Foil Character Cards
- Fabric Cover upgrade for the Grimoire Box
- The Stolas Standee
- Crystal Bases
- Horsin' Player Marker
What is included in Retail Edition?
- Standard Tabletop Game Box
- Portal Wheel and Spin Mat
- Cardboard Characters (x4)
- Cardboard Asmodean Player Crystals (x4)
- Base Cards (x56)
Stretch Goals DO NOT Apply
How many people can play together?
Retail edition: up to 4 players All other editions: up to 5
What is included in Grimoire Edition?
- Grimoire Collector’s Box with gold foil, gem affixed to spine, gold perforated edges, and standing 12" tall, 10" wide, 4" thick
- Portal Wheel w/ Playmat underneath
- Acrylic Character Standees (x5)
- Asmodean Player Crystals (x5)
- Base Cards (x56)
All Game upgrades
- IMP Team Foil Character Cards
- Fabric Cover upgrade for the Grimoire Box
- The Stolas Standee
- Crystal Bases
- Horsin' Player Marker
What is included in Collector's Edition?
- Grimoire Collector’s Box with gold foil, gem affixed to spine, gold perforated edges, and standing 12" tall, 10" wide, 4" thick
- Portal Wheel w/ Playmat underneath
- Acrylic Character Standees (x5)
- Asmodean Player Crystals (x5)
- Base Cards (x56)
- Kickstarter Exclusive Youtooz Collectible Figure "Bloody Millie"
All Game upgrades
- IMP Team Foil Character Cards
- Fabric Cover upgrade for the Grimoire Box
- The Stolas Standee
- Crystal Bases
- Horsin' Player Marker
Will extra add-ons affect my shipping costs for my pledge?
Yes. That will be calculated and finalized in the pledge manager.
What is included in the Rare Tier?
Rare Tier: The Deluxe Edition, with upgraded game components and maximum table presence!
Deluxe Edition of the game (with your choice of Flocked or Non-Flocked) Which includes:
- Over 150 cards
- (5x) NPC Character Boards - Greg, Bodger, Baradun, Baelin and Rithal
- (5x) NPC Themed D20s - Greg, Bodger, Baradun, Baelin and Rithal
- (1x) Game Board- This has been combined into one game board that is Neoprene
Stretch Goals Achieved through Kickstarter:
- (4x) Spot Holographic/ Foil Player Cards - Original NPC Characters
- (4x) Scratch and Sniff Player Cards - Original NPC Characters
- Player Marker
- (3x) Unlocked Player Cards and Character Dice - Fred&Freda, Eugene and Willow
- Powercoin 2.0 with Case
- (9x) Unlocked Stretch Goal Cards
- White Shirt Card
- Powercoin Card
- Sticker Sheet
- Adventures of Azerim Expansion: 24 cards and Bat BOB Player Board & Matching D20
What is included in the Legendary Tier?
The Legendary Tier will be coming with the below items: Hand signed edition by Rowan, Alan and Adam.
Deluxe edition of the game hand signed by Rowan, Alan and Adam (with your choice of Flocked or Non-Flocked) Which includes:
- Over 150 cards
- (5x) NPC Character Boards - Greg, Bodger, Baradun, Baelin and Rithal
- (5x) NPC Themed D20s - Greg, Bodger, Baradun, Baelin and Rithal
- (1x) Game Board- This has been combined into one game board that is Neoprene
With your Legendary Tier you will get:
- Honeywood Art Mat
- OG Mini- Greg, Bodger, Baradun, and Baelin
- OG Relic Dice- Greg, Bodger, Baradun, and Baelin
- Custom Card Sleeve Pack- 300
- Garlic Dice Bag Plush
- 1 month Viva+ Legendary
Stretch Goals Achieved through Kickstarter:
- (4x) Spot Holographic/ Foil Player Cards - Original NPC Characters
- (4x) Scratch and Sniff Player Cards - Original NPC Characters
- Player Marker
- (3x) Unlocked Player Cards and Character Dice - Fred&Freda, Eugene and Willow
- Powercoin 2.0 with Case
- (9x) Unlocked Stretch Goal Cards
- White Shirt Card
- Powercoin Card
- Sticker Sheet
- Adventures of Azerim Expansion: 24 cards and Bat BOB Player Board & Matching D20
What If My Kickstarter email is different from my VIVA+ email. Will I still get my rewards?
To qualify for the Spin Pin your email used to place the pledge on Kickstarter needed to match the email on your VLDL news letter.
If you believe you should have received the Spin Pin please reach out to us and give your email so it can be verified.
List of emails we use for matching: VivaPlus, Great Expansion Backers, Baelin’s Route Backers, Powercoin Members, and the NPC Rivals Email List.
How do I get the Digital rewards that were earned during Kickstarter?
The "Drawing Stream" was unlocked as part of our Social Quests! Every backer will receive digital copies of the… "masterpieces" drawn on-stream by Rowan, Adam, and Alan. Later April we will post a Backer Only update with the download link.
What is included in the Epic Tier?
The Epic Tier will be coming with the below items:
Deluxe Edition of the game (with your choice of Flocked or Non-Flocked) Which includes:
- Over 150 cards
- (5x) NPC Character Boards - Greg, Bodger, Baradun, Baelin and Rithal
- (5x) NPC Themed D20s - Greg, Bodger, Baradun, Baelin and Rithal
- (1x) Game Board- This has been combined into one game board that is Neoprene
With your Epic Tier you will get:
- Honeywood Art Mat
- OG Mini- Greg, Bodger, Baradun, and Baelin
- OG Relic Dice- Greg, Bodger, Baradun, and Baelin
- Custom Card Sleeve Pack- 300
- Garlic Dice Bag Plush
- 1 month Viva+ Epic
Stretch Goals Achieved through Kickstarter:
- (4x) Spot Holographic/ Foil Player Cards - Original NPC Characters
- (4x) Scratch and Sniff Player Cards - Original NPC Characters
- Player Marker
- (3x) Unlocked Player Cards and Character Dice - Fred&Freda, Eugene and Willow
- Powercoin 2.0 with Case
- (9x) Unlocked Stretch Goal Cards
- White Shirt Card
- Powercoin Card
- Sticker Sheet
- Adventures of Azerim Expansion: 24 cards and Bat BOB Player Board & Matching D20
What is included in the Common Tier?
The Common Tier Includes:
Everything you need to play the base game.
- Over 150 cards
- (5x) NPC Character Boards
- (5x) NPC Themed D20s
- (1x) Game Board
- Rulebook
Does NOT include Stretch Goals.
Damaged, defective, or incorrect orders
We work very hard to ensure every order is shipped safely and correctly. In the case your order arrives in less than perfect condition, please contact us and we will take care of you as quickly as possible!
Can I change the address on my order?
You can change your address up to 12 hours after your order has been placed. If you need to update your shipping address, either update the address through the self help tool or contact us as soon as possible after the order is placed so we can make the change for you. After the 12 hour hold period, your order begins processing at our warehouse and we are unable to make updates to the shipping address. In this situation, you can reach out to the shipping provider with your tracking number and see if they are able to update the shipping address for you. Some have the ability to do so from their tracking sites.
Refund Policy
You can cancel at any time prior to the end of the campaign without being charged.
After the campaign ends, but before the pledge manager closes, you can cancel your order for a 90% refund.
After the pledge manager closes you can cancel for a 75% refund, which reflects the additional expenses we have incurred in manufacturing and shipping items.
We cannot refund after shipping starts but will consider it on a case-by-case basis.
We will not refund pledges less than $20.
All refund requests must be made to [support@creatistgames.com](mailto:support@creatistgames.com)
Return Policy for Made to Order or Print On Demand Items
Because these items are made specifically for you, all Made-to-Order and Print-on-Demand items are FINAL SALE and cannot be returned or exchanged.
Please note that after 8 hours, no edits or cancellations can typically be made to your order.
We strongly encourage you to use our size guide before ordering to ensure a great fit.
If you still have issues or questions about your order, please contact us to discuss your specific situation. While these items are FINAL SALE, we may be able to offer assistance in certain circumstances (e.g., product defects).
This applies to both domestic and international made to order/print on demand orders.
Refund Policy For Standard Orders
Due to the exclusive nature of our merchandise and the international location of our warehouse, all orders are final sale.
We are currently unable to facilitate returns or exchanges.
However, your satisfaction is important to us. If your order arrives damaged or contains an error, please contact us immediately. We review these issues on a case-by-case basis and will do our best to make it right via a replacement or a partial refund.
What is the processing time for domestic orders?
Most orders have a 7-10 business day processing time (not including weekends or holidays) before they're shipped from our warehouse.
Please note that we are not responsible for delays caused by carriers due to weather conditions, or other unforeseen circumstances beyond our control.
Processing and shipping times may also be longer during peak seasons (such as holidays) or due to high order volumes.
Standard Shipping: 1-2 weeks for delivery
When your order has shipped, you should receive a shipment confirmation email with your tracking information.
What is the expected transit times for International shipping?
Please note that we are not responsible for delays caused by carriers, weather conditions, or other unforeseen circumstances beyond our control.
For international orders, customs clearance delays may occur, and we are not responsible for these delays. Processing and shipping times may also be longer during peak seasons (such as holidays) or due to high order volumes.
Standard International Shipping: Typically takes 3-6 weeksfor delivery, depending on the destination country. International orders may require additional time due to customs processing..
How long does shipping print on demand/made to order items take?
These custom items require extra time. Please allow **\*\*5\-7 business days for printing and processing\*\*** before your order is shipped.
All Print On Demand/Made To Order items ship via standard shipping (1-2 weeks) directly from our print shop.
Please note that we are not responsible for delays caused by carriers due to weather conditions, or other unforeseen circumstances beyond our control.
For international orders, customs clearance delays may occur, and we are not responsible for these delays.
Processing and shipping times may also be longer during peak seasons (such as holidays) or due to high order volumes.
Does international shipping include import/customs fees or taxes for my order?
Shipping and handling charges for your order DO NOT cover duties, VAT, or other customs-related fees. Depending on the country in your shipping address, import fees may apply. We recommend checking with your country’s relevant government agency to learn more.
Countries we can't ship to
Russia, Belarus, Iran, North Korea, Syria, Cuba, Sudan, Brazil, Argentina, Venezuela, Ukraine, Kazakhstan
How do I upgrade my pledge in Kickstarter?
Kickstarter has an article that will help you with exactly that: https://help.kickstarter.com/hc/en-us/articles/115005126814-How-can-I-change-my-pledge-amount-or-reward-selection

