Refund Policy
Refund & Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, contact us at support@creatistgames.com.
If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package.
Items sent back without prior approval will not be accepted.
You can always contact us for any return question at support@creatistgames.com.
Damages and Issues
Please inspect your order upon delivery and contact us within 14 days if the item is defective, damaged, or if you received the wrong item. We’ll evaluate the issue and make it right, either with a replacement or refund depending on availability.
Exceptions / Non-returnable Items
Because many of our items are produced in limited runs or through crowdfunding, the following are final sale and non-returnable:
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Pre-orders, Kickstarter items, or limited edition products
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Digital products, sale items, or gift cards
We also cannot accept returns for:
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Perishable goods (e.g., food, flowers, plants)
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Custom products (e.g., special orders or personalized items)
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Personal care items (e.g., beauty products)
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Hazardous materials, flammable liquids, or gases
If you’re unsure whether your item qualifies, please reach out before submitting a return request.
Exchanges
The fastest way to get what you want is to return the item you have (if eligible), and once your return is accepted, place a new order for the replacement.
European Union 14-Day Cooling Off Period
If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
The item must be in its original condition: unused, with tags, and in its original packaging. Proof of purchase is required.
Refunds
Once we receive and inspect your return, we’ll notify you of the refund approval status.
If approved, you’ll be refunded to your original payment method within 10 business days.
Please note: it can take additional time for your bank or credit card provider to post the refund.
If it’s been more than 15 business days since we approved your return and you haven’t received your refund, please contact us at support@creatistgames.com.